Cancellation and Refund Policy

All transactions, including deposits and purchases made on Tencricplay for Fantasy Cricket activities, are deemed irrevocable and non-refundable. This policy ensures a seamless and dependable gaming experience. While we prioritize customer satisfaction, refunds will only be entertained in cases where transactional errors are evident.

If you suspect an error has occurred with any deposit, purchase, or fee on Tencricplay, please bring it to our attention within 3 days from the transaction date. We will undertake a meticulous review of the issue and decide on an appropriate course of action at our sole discretion. Please provide comprehensive details to assist in the review.

Tencricplay reserves the discretion to annul any scheduled match or game without prior notification. In such instances, we will process refunds for all fees associated with the affected matches within 1-3 business days. Refunds will be issued via the original payment method.

To ensure fairness and maintain game integrity, Tencricplay strictly prohibits users from entering any game rooms once a match, as identified by its Series, has started. This measure is enforced rigorously to uphold equitable treatment for all participants.